There have been a lot of people writing on the Internet about Bell Canada’s plans for traffic shaping.
I’ve been planning to leave Bell for a while, and this thing doesn’t make me want to change my mind. However, I thought I’d give them a chance to talk for themselves, so I logged onto their no-very-helpful chat service. And I asked the following question:
ME:
I have a question regarding Bell’s plans for traffic shaping, and why this could ever be considered good for the customer. Should this occur (which I hear is expected by April 7), why should I continue to keep my internet service with you?
THEM:
I apologize for the inconvenience, We didn’t get the update yet, But once we come know about this we would definitely be glad to assist you further and fix the issue.
I wondered what they meant by "fix the issue", so I asked. They didn’t correct their statement, but instead replied:
THEM:
Bell is using Internet Traffic Management in order to ensure and to deliver bandwidth fairly to our customers during peak Internet usage.
So the rep told me that they are already shaping traffic. I pushed and prodded for a bit, and then I got this gem:
THEM:
Please understand our concern,this traffic shaping will not affect your Internet speed.
ME:
Is that a guarantee?
THEM:
Yes, It will not affect your Internet speed
REJOICE EVERYONE. Traffic shaping will not affect your speed!
That said, don’t get too excited, the rep did admit that they hadn’t been briefed on the subject yet.
THEM:
But still we are not updated about the traffic shaping. We will definitely let you know about this as soon as possible. and glad we would be glad to assist you.
So. To summarize: Bell says that traffic shaping will not affect the speed of my ‘high speed’ internet. Unless, of course, they find out when they are briefed on it, that it does.
What do you think about that? I call bullshit.